Shipping / Delivery Policy (Digital Products)

No physical shipping
We don’t ship physical goods. All of our products are digital sessions, delivered by streaming or download.

Delivery timing

• Access is granted immediately after purchase or rental via our app - Clementine Library

• You’ll receive a confirmation email at the address used at checkout with instructions on how to access your session.

Delivery costs
There are no shipping fees for digital products.

Problems accessing your content
If you don’t receive access instructions within a few minutes of purchase, or if you encounter technical issues, please contact us at help@clementineapp.co.uk with your order details and we’ll help resolve it promptly.