Terms of service

Terms & Conditions

1. Introduction

1.1 Legally Binding Agreement

These Terms & Conditions ("T&Cs") constitute a legally binding agreement between you and Clementine Digital Library ("we," "us," or "our") regarding your use of our platform, which offers a digital marketplace where you can explore, experience, and purchase a wide range of therapies, including but not limited to hypnotherapy, breathwork, tapping, and somatic movement. These T&Cs apply to your use of the App, our Website, and any associated text, images, videos, audio, logos, and photographs that form part of the App or are made available via the Website (the “App Content”).

1.2 Acceptance of Terms

Please read these Terms carefully. By installing, accessing, or using our App, you acknowledge that you have read, understood, and agree to be legally bound by these T&Cs. If you do not accept these Terms, you are not permitted to install, use, or access our services.

1.3 Charges and Third-Party Costs

Any terms you have with your respective mobile network provider (“Mobile Provider”) continue to apply, and you may be charged by the Mobile Provider for network connection services for the duration of the connection while accessing our App or Website, as well as any third-party charges that may arise. You are solely responsible for any costs, charges, or expenses imposed by your Mobile Provider, internet service provider, network operator, or any other third party related to your use of our App, including the downloading of any available App Content. If you are not the bill payer for the device used to access our App, you will be assumed to have obtained permission from the relevant bill payer before downloading and using our App.

1.4 Use of the App on Devices You Do Not Own

If you download our App onto any device not owned by you, you must have the owner’s permission to do so. You are responsible for ensuring compliance with these Terms, whether or not you own the device used to access our services.

1.5 Minimum Age Requirement

You must be sixteen (16) years of age or older to download and use our App. If you are under this age, you are not permitted to access our services.

1.6 Interpretation

Any words following the terms including, include, in particular, for example, or any similar expression shall be construed as illustrative and shall not limit the meaning of the words, description, definition, phrase, or term preceding those terms.

2. Your Privacy

2.1 Privacy Policy

Clementine Digital Library respects your privacy. We have a privacy policy which you can access here (the “Privacy Policy”).

2.2 Use of Personal Data

Any personal data we collect through your use of our App and Website will only be used in accordance with our Privacy Policy.

2.3 Security and Internet Transmissions

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using our App or our Website may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

2.4 Collection of Technical Information

By using our App and Website, you agree to us collecting and using technical information about the devices you use our App and Website on, as well as related software, hardware, and peripherals, to improve our products.

3. Technical Requirements

3.1 Device and Software Requirements

In order to download and install the App, and to access its functionality and the App Content, you will need to have a device with functioning internet access and the latest iOS or Android software. If your device does not comply with these requirements, you may not be able to access some or all of the App and/or App Content.

4. The Clementine Digital Library - how it works

Clementine Digital Library provides access to digital therapy sessions from various independent therapists and from our in-house collection.
Some sessions are owned by independent therapists, and they retain their intellectual property rights. Others are owned by us.
You can browse and download our app for free, and we do not charge any subscription fees.
Each therapy session or collection has its own pricing, set either by the independent therapist or by us.
We offer a try-before-you-buy model: you can listen to or watch a preview session before purchasing.
Our marketplace will continue expanding, offering new therapy types beyond hypnotherapy, such as breathwork, tapping, somatic movement, and more.
Therapists selling through our platform must comply with our marketplace guidelines, ensuring that content meets quality and ethical standards.
We act as an intermediary and do not directly provide therapy services or assume liability for therapist-client interactions.
Customers purchasing sessions from independent therapists acknowledge that the service is provided by the respective therapist, and any disputes regarding content should be directed to them.

4.1 Account Registration

In order to access the functionality in the Clementine Digital Library App, you will be required to register for and create an account (your “Account”). You will need to submit your full name and email address and create a password. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device.

4.2 Access to the App and Website

The Clementine Digital Library is completely free to download and explore. We do not charge any subscription fees, and there are no recurring membership costs. Instead, we offer a pay-per-session model where users can choose and purchase individual therapy sessions or collections. While purchases can be made via our Website, sessions must be accessed and played within the App.

If you purchase a session on our Website, it will automatically appear in your library within the App when you log in. Similarly, if you add a session to your wishlist via the Website, it will be visible in your App library when you log in and set up an account.

We do not support playback of purchased sessions directly on the Website; all sessions must be accessed through the App.

The Clementine Digital Library App is completely free to download and explore. We do not charge any subscription fees, and there are no recurring membership costs. Instead, we offer a pay-per-session model where users can choose and purchase individual therapy sessions or collections. While purchases can be made via our Website, sessions must be accessed and played within the App.

4.3 Try-Before-You-Buy Model

To ensure users can make an informed decision before purchasing, we offer a try-before-you-buy feature. You can listen to or watch a free preview of each session before purchasing. This feature is available both via the App and Website, but full access to purchased content is only available within the App.

To ensure users can make an informed decision before purchasing, we offer a try-before-you-buy feature. You can listen to or watch a free preview of each session before purchasing.

4.4 Purchasing Sessions

You can purchase sessions or collections via our App or Website. If you purchase a session on our Website, it will automatically appear in your library within the App when you log in.
Once you purchase a session or collection, you will receive lifetime access to it within our App.
Sessions are priced individually, and pricing varies depending on the therapist and the session type.
You may not transfer, resell, or share purchased sessions with others.
All sales are final, and we do not offer refunds, as you have the opportunity to try the session before purchasing.
We reserve the right to remove or modify sessions in the event of licensing changes, legal concerns, or content violations. You can purchase sessions or collections via our App or Website. If you purchase a session on our Website, it will automatically appear in your library within the App when you log in.

4.5 Wishlist Feature

You may add sessions to your wishlist via both the App and Website. If you have logged into your account, any sessions added to your wishlist on the Website will automatically appear in your App library.

4.6 Promotions and Special Offers

From time to time, we may run additional promotions, competitions, or introductory offers for limited periods. Any applicable additional terms and conditions for such promotions will be communicated to you within the App, on the Website, or via email.

4.7 Additional Terms for Website Purchases

If you choose to make a purchase through our Website rather than the App, additional terms may apply, which will be provided at the time of purchase.

5. Availability of Services

We aim to provide continuous access to our platform, but we do not guarantee uninterrupted service due to maintenance, system failures, or other technical issues.
We reserve the right to modify, suspend, or discontinue any part of the service without notice.
We are not liable for any loss or damage arising from service disruptions or unavailability.

6. Content Disclosure

Our therapies may include a range of techniques and approaches, and we continue to expand our offerings.
Some sessions may contain explicit language (e.g., swearing). If a session includes swearing, we will clearly disclose this before you listen or watch.
The effectiveness of therapy sessions varies from person to person, and results are not guaranteed.
The content provided is for informational and personal development purposes only and is not a substitute for professional medical, psychological, or therapeutic advice.
We do not vet independent therapists beyond ensuring compliance with our platform standards; customers are encouraged to research therapists before purchasing.

7. Intellectual Property Rights

For sessions owned by independent therapists, they retain all intellectual property rights. You are granted a non-exclusive, non-transferable right to access and use these sessions for personal use only.
For sessions owned by us, all rights remain with [App Name], and you may not reproduce, share, or distribute them without our explicit permission.
You may not copy, modify, or create derivative works from any content available on our platform.
Any unauthorized use of intellectual property may result in suspension or termination of your access to the platform.
Therapists grant Clementine Digital Library a license to distribute their content via the platform but retain full ownership of their intellectual property unless otherwise agreed.

8. Restrictions

8.1 Usage Restrictions

Unless you have requested and received our prior written consent or unless expressly permitted in these Terms, you must not:

8.1.1 Copying and Modification

Copy our App or App Content except as part of the normal use of our App or Website, or where it is necessary for the purpose of back-up or operational security.
Modify or translate our App or App Content in whole or in part, or combine or merge our App or App Content with any other object code or program.

8.1.2 Reverse Engineering

Reverse engineer, decompile, disassemble, reduce the object code of our App, Website, or App Content to source code form or create (or attempt to create) derivative works based on the whole or any part of our App or App Content, except to the extent permitted by applicable law.

8.1.3 Distribution and Transfer

Distribute, sub-license, assign, share, timeshare, sell, rent, lease, grant a security interest in, use for service bureau purposes, or otherwise transfer our App, Website, or App Content or your right to use our App, Website, or App Content.

8.1.4 Intellectual Property Protection

Remove, modify, block, disable, obscure, or impair any copyright, trademark, or other proprietary notices, material, or advertising belonging to us, our licensors, or other third parties contained within our App, Website, or App Content.

8.1.5 Unauthorized Use

Use our App, Website, or App Content in any manner not expressly authorized by these Terms.

9. Acceptable Use

9.1 User Responsibilities

You must:

9.1.1 Lawful Use

Not use our App, Website, or App Content in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously (for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into our App, Website, or App Content or into any operating system).

9.1.2 Responsible Access

Only access the App, Website, and App Content (including therapy sessions) when it is appropriate and reasonable to do so and not, for example, when driving, operating heavy machinery, or in any other situation which might put you or others at risk.

9.1.3 Sleep Sessions

Only use the sleep sessions when you are going to sleep or otherwise in a relaxation setting.

9.1.4 Intellectual Property Rights

Not infringe any rights (including intellectual property rights) belonging to us or any third party in relation to your use of our App, Website, or App Content.

9.1.5 Offensive or Harmful Content

Not transmit any material that is defamatory, offensive, or otherwise objectionable in relation to your use of our App, Website, or App Content.

9.1.6 System Integrity

Not use our App, Website, or App Content in a way that could damage, disable, overburden, impair, or compromise our systems or security, or interfere with other users.

9.1.7 Compliance with Third-Party Terms

Comply with any applicable third-party terms and conditions in respect of your use of our App, Website, or App Content.

9.1.8 Data Harvesting

Not collect or harvest any information or data from any service or our systems or attempt to decipher any transmissions to or from our servers.
You agree to use our services lawfully and respectfully.
You may not:

Upload or distribute content that is defamatory, obscene, abusive, or promotes harm.
Engage in fraudulent, misleading, or deceptive activities.
Attempt to hack, interfere with, or disrupt the app or its services.
Violate any applicable laws, regulations, or third-party rights.

We reserve the right to suspend or terminate accounts that violate these terms.

10. App Content

We strive to provide accurate and high-quality content, but we do not guarantee that all content will be free from errors or omissions.
Content provided by independent therapists is their responsibility, and we do not verify or endorse specific claims made within their sessions.
We may update, modify, or remove content at our discretion to ensure compliance with our policies.

11. Medical Information

11.1 General Information

The App and App Content are provided for general information purposes only and are not intended to be a substitute for professional medical advice based on your own individual circumstances. We do not guarantee that your use of the App Content will lead to a particular outcome or provide any particular physical or mental benefit, and in circumstances where you have a medical condition, we strongly encourage you to consult a healthcare professional.

11.2 Hypnotherapy Usage Warning

Do not use hypnotherapy if you have psychosis or certain types of personality disorder, as it could make your condition worse. Always check with your doctor first if you have (or think you might have) a personality disorder.

12.3 Movement-Based Sessions

If you use any App Content that involves movement, you must ensure that you are in adequate physical health to participate in those activities. If you have any concerns, you should consult your doctor or other healthcare professional before embarking on any exercise routine, particularly if you have any underlying health conditions.

13. Advertising and Monetisation

13.1 Advertising Revenue

You acknowledge that our App, Website, and the App Content may be supported by advertising revenues, and we may place advertising, promotions, or sponsored content on our App or Website or on, about, or in conjunction with the App Content. We will always identify such promotional or advertising content.

14. Changes to Our App

14.1 Updates and Modifications

From time to time, we may automatically update our App to improve performance, enhance functionality, reflect changes to the operating system, or address security issues. If you choose not to install such updates or if you opt out of automatic updates, you may not be able to continue using our App.

15. Liability

15.1 Foreseeable Losses

Subject to section 15.5, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill. However, subject to section 15.5, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen (“Foreseeable Losses”).

15.2 Liability for Defective Digital Content

Subject to section 12.5, if defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge, or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

15.3 Limitations of Liability

Subject to section 12.5, we limit our aggregate liability for Foreseeable Losses arising out of or in connection with these Terms and/or your use of the App or Website, to you in respect of all events occurring in any calendar year, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, to the total amount paid by you for sessions or collections in that calendar year.

15.4 Exclusions from Liability

Subject to section 12.5, circumstances giving rise to loss or damage that is not foreseeable includes, but is not limited to:

Any use of our App, Website, or App Content in a manner that we do not authorize.
Our ending, suspending, or restricting use of our App, Website, or App Content in accordance with these Terms.
Any loss or damage caused by us in circumstances where there is no breach of contractual obligation or legal duty owed to you by us.
Any loss or damage (including to any device or content belonging to you) caused by us where such loss or damage results from your negligence, failure to follow our reasonable instructions, or breach of these Terms, unless we were in breach of a legal obligation or duty of care owed to you and that breach is the substantial cause of the loss or damage.
Any loss or damage caused by errors, bugs, or viruses arising from your use of our App, Website, or App Content that are not directly caused by or attributable to us, or any incompatibility of our App, Website, or App Content with any other software, hardware, or material on your device.
Any breach of sections 8 or 10 by you.

15.5 Exclusions Not Permitted Under Law

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law. The App Content clearly highlights those activities that you should not undertake or where extreme caution is required while using the App Content, and you accept full responsibility for any consequences arising from using the App Content while performing such activities.

15.6 App Store Terms of Use

Our App, which is available on both the Apple App Store and the Google Play Store, is controlled and offered by us from our facilities in the United Kingdom. The use and distribution of our App via the relevant app store is governed by the relevant app store’s own rules, with which we must both comply. In the event of a conflict between these Terms and the terms of the app store that you downloaded our App from, the app store’s terms shall take priority.

15.7 External Consultations with Recommended Experts

We facilitate users' opportunity to have private consultations with our therapists/coaches. However, if a user decides to proceed with a therapist after their 30-minute complimentary call, all correspondence and communication relating to that therapy will be undertaken by the user and the therapist directly. This means a user will be covered by the expert’s T&Cs and Privacy Policy.

Your ongoing relationship is directly with the therapist and not with Clementine.

16. Changes to These Terms

16.1 Modification of Terms

These Terms may only be modified with our prior written consent. We may alter or amend these Terms, including introducing new terms, that are the result of a change in applicable law or our business, necessary for the provision of our App, Website, or App Content, or the result of any improvements to our App, Website, or App Content.

16.2 Notice of Changes

If we make any changes to these Terms, we will give thirty (30) days’ prior written notice to you either by email or within the App.

17. Termination

17.1 Term of Agreement

These Terms apply from when you install the App and are deemed to accept these Terms pursuant to section 1.2 (the “Effective Date”) and will remain in full force and effect while you use our App until terminated in accordance with this section 17.

17.2 Termination by Us

We may terminate these Terms and terminate or suspend your use of our App, Website, or App Content immediately by written notice to you if:

We consider that you have used our App, Website, or App Content in violation of these Terms;
We, at our sole discretion, decide to withdraw our App, Website, or App Content (whether in whole or in part);
We have a legal or regulatory obligation imposed on us, which impacts our ability to provide our App, Website, or App Content; or
For any other reason provided that we have given you thirty (30) days’ written notice by email or via an electronic communication within our App.

17.3 Discontinuation of App Content

We may discontinue licensing any of the App Content at any time in our sole discretion.

17.4 Termination by You

You can terminate these Terms by ceasing to use our App and deleting or uninstalling it from your device.

17.5 Effects of Termination

Upon termination for any reason:

All rights granted to you under these Terms cease (however, any liabilities incurred by you under these Terms prior shall survive any such termination);
You must cease all activities authorised by these Terms; and
You must delete or remove our App from your device.

18. Third Parties

18.1 Third-Party Links

You acknowledge that our App and Website may contain links to third-party websites (whether by way of advertisements or otherwise) that are not owned or controlled by us. Such links are provided for your reference and convenience only. We do not control such websites and are not responsible for their content or your use of them, and as a result, we do not accept responsibility for the availability, suitability, reliability, or content of such third-party websites. Our inclusion of any such hyperlinks in our App or on our Website does not imply any endorsement of the material or the views expressed within them.

18.2 App Store and Device Manufacturer Terms

In addition to these Terms, you also agree as follows:

You acknowledge that these Terms are between Clementine and you only, and not with the third-party manufacturer or provider of your device or operating system, such as Apple or Android (the “Manufacturer”);
The licence granted to you to use our App is limited to a non-exclusive, revocable, non-transferable licence to use our App on the mobile operating system product that you own or control as part of your device;
You acknowledge that the Manufacturer has no obligation whatsoever to furnish any maintenance and support services with respect to the App;
In the event of any failure of our App to conform to any applicable warranty, you may notify the Manufacturer, and the Manufacturer will refund the purchase price (if any) for the App to you and, to the maximum extent permitted by applicable law, the Manufacturer will have no other warranty obligation whatsoever with respect to the App;
You acknowledge that Clementine, not the Manufacturer, is responsible for addressing any claims of yours or any third party relating to the App;
You acknowledge that, in the event of any third-party claim that our App or your use of our App infringes that third party’s intellectual property rights, the Manufacturer will not be responsible for the investigation, defence, settlement, and discharge of any such intellectual property infringement claim;
You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist-supporting” country and you are not listed on any U.S. Government list of prohibited or restricted parties; and
You acknowledge and agree that the Manufacturer, and the Manufacturer’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, the Manufacturer will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

19. General

19.1 Third-Party Rights

Subject to section 18.2, these Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to allow anyone other than you or us to enforce any term of these Terms or of the Privacy Policy.

19.2 Enforceability

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.

19.3 Governing Law and Jurisdiction

These Terms are governed by English law (including non-contractual disputes or claims) and legal proceedings in respect of these Terms and our App shall be dealt with exclusively by the English courts.

19.4 Severability

If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the relevant provision shall be deemed modified to the minimum extent necessary to make it valid, and the invalidity of such provision will not affect the validity of the remaining provisions of the Terms and Conditions which will remain in full force and effect.

19.5 Equitable Relief

Without prejudice to any other rights or remedies that we may have, you acknowledge and agree that damages alone would not be an adequate remedy for any breach of these Terms by you. Accordingly, we shall be entitled to the remedies of injunction, specific performance, or other equitable relief for any threatened or actual breach of these Terms.

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Terms of service